What to Do When You've Been Phished

What to do when you've been phished

Do NOT respond to the original email. Contact the company by manually typing in the address to get their information. Contact customer support of the company who supposedly sent you the email via email or phone, and ask them to verify whatever claims are being made in the email.

Do NOT click on any links stated on the email.

Always report "phishing" e-mails to the following groups by forwarding the email to:

AntiPhishing.com : reportphishing@antiphishing.com
Federal Trade Commission: spam@uce.gov
Or file a complaint at the Internet Fraud Complaint Center of the FBI website.

When forwarding spoofed messages, always include the entire original email with its original header information intact.

Document the names and phone numbers of everyone you speak to regarding the incident. Follow-up your phone calls with letters. Keep copies of all correspondence.

If you have given out your credit or debit or ATM card information:

Report the theft of this information to the card issuer as quickly as possible. Many companies have toll-free numbers and 24-hour service to deal with such emergencies.

Cancel your account and open a new one.

Review your billing statements carefully after the loss. If the loss involves your credit card number, but not the card itself, you have no liability for unauthorized use.

You risk unlimited loss if you fail to report an unauthorized transfer within 60 days after your bank statement containing unauthorized use is mailed to you.

Report the theft to the three major credit reporting agencies, Experian, Equifax and TransUnion Corporation, and do the following:

Request that they place a fraud alert and a victim’s statement in your file.

Request a FREE copy of your credit report to check whether any accounts were opened without your consent.

Request that the agencies remove inquiries and/or fraudulent accounts stemming from the theft.

If you have given out your bank account information:

Report the theft of this information to the bank as quickly as possible.

Cancel your account and open a new one.

If you have given out your eBay account:

If someone else is using your account to bid, leave feedback, or list auctions without your permission: Contact eBay, as eBay has set up a link for HIJACKED ACCOUNTS

If someone is currently listing auctions on your account, you may also use the hotline options.

If someone is attempting to sign in and change your password:

If you are able to sign in, change your password and hint immediately, and begin to undo any damage done by the hackers.

If you were unable to regain control of your own account, eBay will likely suspend it for a while until they complete their investigation.

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